Frequently Asked Questions

• I’m an influencer/brand/business that would like to partner with Lanson Place.

  Please provide your information to marketing@lansonplace.com.

• I wish to send my resume / apply for a position at Lanson Place Hospitality Group.

  Please provide your information to career@lansonplace.com.

• I was hoping to obtain a payment receipt following my stay at Lanson Place.

  Please leave your information via online enquiry form: https://lansonplace.com/contact-us/. Our customer service team will be in touch shortly.

  1. Which Lanson Place property you stayed at
  2. Your e-mail contact details
• I have a question on making reservation/rate for a future stay at Lanson Place.

  Please refer to the preferred property’s website under “Hotels & Residences” to find room type information, availability, and rates for each of our locations. You can also book directly with us on Corporate website.

• What is the cancellation policy?

  Please refer to the preferred property’s website under “Hotels & Residences” to find the cancellation policy of each of our locations – it will be stated prior to payment confirmation when choosing the ‘Book Now’ on the booking engine page. Alternatively, select the option ‘Send Inquiry’ to send a specific query to our reservations team.

• What is the check-in/check-out time at your hotel?

  Our check-in and check-out time is as following :

  Lanson Place Causeway Bay, Hong Kong: check-in 2pm & check-out 12pm
  Two MacDonnell Road, Hong Kong: check-in 2pm & check-out 12pm
  Lanson Place Waterfront Suites, Hong Kong: check-in 3pm & check-out 12pm
  Lanson Place Aroma Garden, Shanghai: check-in 2pm & check-out 12pm
  Lanson Place Parkside, Shanghai: check-in 2pm & check-out 12pm
  Lanson Place Sunland, SHanghai: check-in 2pm & check-out 12pm
  Lanson Place Bukit Ceylon, Kuala Lumpur: check-in 3pm & check-out 12pm
  Lanson Place Winsland, Singapore: check-in 2pm & check-out 12pm

• Are animals/pets allowed at your properties?

  We love animals, but unfortunately not all our properties can support them. Please see below for which pets we can support at our various Lanson Place properties.

  Lanson Place Causeway Bay: No pets
  Two MacDonnell Road: No pets
  Lanson Place Waterfront Suites: No pets
  Lanson Place Aroma Garden: No pets
  Lanson Place Parkside: No pets
  Lanson Place Sunland: Can accomodate dogs and cats
  Lanson Place Bukit Ceylon: No pets
  Lanson Place Winsland: Can accomodate any legal pet in Singapore
  *Note a pet levy applies and we charge per pet.

• Does the property have a restaurant?

  Only Two MacDonnell Road has a restaurant, café bar on 8:
  https://www.twomr.com.hk/dining/

• Does the property restaurant menu cater for asia/western/vegetarian/vegan/children?

  Our restaurant team will absolutely attempt to cater to a variety of dietary needs and tastes, please just advise the restaurant when making your booking or when placing your order.

• Does the property have laundry facilities?

  Yes, all our Lanson Place properties have laundry facilities.

• Does the property have a pool?

  Only Lanson Place Bukit Ceylon and Lanson Place Winsland have a pool. Lanson Place Waterfront Suites has a smaller sized wellness pool on premises.

• Does the property have a Children’s pool?

  Unfortunately none of our Lanson Place properties have a dedicated children’s pool.

• Does the property have a Children’s playground?

  Our Lanson Place Sunland and Lanson Place Bukit Ceylon have children’s playground..

• Is there a baby chair in the restaurant?

  The restaurant at Two MacDonnell Road, café bar on 8 provides baby’s high chair. Simply reserve one at the time of your booking to ensure its availability.

• Is babysitting service available at the property?

  Yes, this can be arranged with advance notice.